Design Center Frequently Asked Questions
- How long does it take to make selections?
- How much can I expect to pay?
- Why should I upgrade through Hartz?
- How do I pay for any upgraded selections?
- What should I bring?
- Are there facilities at the Design Center for children?
- When do I make my appointment?
- Can I visit the Design Center before I sign a contract?
- How long does it take to make selections?
- We want our customers to have ample time to make selections, so we give you two scheduled visits to relax and consider all the finishes. The first one is 2.5-3 hours and the last one is 1-1.5 hours, where final selections are made.
- How much can I expect to pay?
- It is completely up to you. Our philosophy is to assist you in coordinating your design selections for your new home. We have customers with every level of spending depending on their needs and wants. There is no pressure and no requirement to upgrade.
- Why should I upgrade through Hartz?
- Several reasons. We continually compare our pricing with home improvement stores keep our pricing competitive. We also provide a warranty on the selections we install. And with our subcontractors, no installation will void any of the builder’s warranty on the home. When others work in your new home, there is a potential to void your warranty. But mostly, living in a construction zone is not a pleasant experience. If Hartz installs your upgrades, you can have a turnkey home – everything is done for you – just move your belongings in and enjoy your new completed home. Or, you can keep everything in boxes and live in only certain parts of your new home until it is done.
- How do I pay for any upgraded selections?
- You can include the entire amount of any upgrades in your mortgage, so you can select more for your new home now. Or you can pay for any upgrades outright by check at the time selections are made
- What should I bring?
- Checkbook (if you plan to pay outright for any upgrades) and items which will help make your selections such as any paint colors, fabric swatches or pictures.
- Are there facilities at the Design Center for children?
- No. Our displays are mobile and children could get hurt. If possible, we encourage you to make other arrangements for your children's care during your selection appointments. This will ensure you are able to give your full attention to your selections and allow your selection process to be relaxed and stress-free.
- When do I make my appointment?
- After your contract has been approved, the Design Center will contact you to schedule a convenient appointment time for your two selection sessions.
- Can I visit the Design Center before I sign a contract?
- The Design Center is not open to the public and is available by appointment only. We must keep our schedule open to allow our customers to have convenient appointments with enough time to make their selections and ensure a satisfactory experience. As time permits, we offer very interested customers the opportunity to preview the design center. These previews are scheduled with the new home counselor.

